The Child and Family Agency was established on 1^st January 2014 and is responsible for a range of statutory functions including provision of child protection, alternative care, specified regulatory services and a range of family support services.  The Agency has commenced a major improvement programme with significant focus on Practice, Culture and Structure.

The Agency currently has responsibility for a budget of circa €1.2billion and delivers its services through over 5,500 people in 259 locations across the Country.

The Child and Family Agency has responsibility for the following range of services:

• Child Protection and Welfare
• Parenting, Family Support and Early Help Services
• Alternative Care
• Birth Information & Tracing and Adoption
• Tusla Education Support Services (TESS)
• Children’s Service Regulation
• Counselling and Therapeutic Supports

Further information is available on www.tusla.ie

The National Director of Services and Integration has delegated responsibility for the operational management, oversight, and accountability of specified operational services within the agency, working through the governance framework of Regional Chief Officers. National Operations Service Directors and reporting directly to the CEO.

This position serves as a crucial member of the Office of the National Director of Services and Integration, assisting the National Director in carrying out their authorized responsibilities

• To deliver a cohesive executive level administrative support to the Director of
• Services and Integration, diary management, minute taking at executive level
• meetings, email inbox management

• On behalf of the Director of Services and Integration, liaise and communicate with key stakeholders and senior executive management both internal to Tusla and from external organisations such as the Department for Children, Equality, Disability, Integration and Youth, HSE, An Garda Siochana, the Office of the Ombudsman, the office of the Ombudsman for Children and HIQA.
• Establish and maintain tracking systems for incoming and outgoing actions and tasks on behalf of the Director of Service and Integration
• Collation of data for and production of monthly and quarterly service reports for the areas of responsibility of the Director of Services and Integration.
• Management and processing of FOI, Complaints, Need to Knows and PQ responses
• Collection, management and analysis of required data and metrics
• Provide practical help with and facilitation of training events, regional workshops etc
• Maintain own knowledge of relevant procedures, practices, and legislation to perform the role effectively and to ensure standards are met.
• Maintain confidentiality of documentation, records etc
• Ensure consistent adherence to procedures within area of responsibility.
• To liaise with service users on sensitive and personal matters with empathy and consideration.
• Resource allocation and management within the Office.
• Carry out any other tasks as directed by the Line Manager.

General Administrative Duties

• Support the monitoring and control of resources in accordance with Tusla’s Financial Regulations.
• The efficient day-to-day administration of area of responsibility
• Organizing teleconferences and multi- media meetings
• Recording of meetings as required
• Ensure appropriate records are maintained as required.
• Promote good working practices and uniformity of standards.
• Work within the parameters of all relevant legislation and internal Tusla policies, procedures and guidance.
• Establish and maintain strong and positive communication with other Tusla directorates and stakeholders.
• Establish and maintain links between Tusla and other agencies to support service delivery and learning in service user experience matters.
• Represent line manager when requested.
• Use appropriate technology to ensure work completed to a high standard
• Promote and participate in the implementation of any change management programme.
• Contribute to the maintenance of a safe working environment in line with health and safety legislation

Human Resources 

• To supervise, allocate and oversee the work of assigned administrative staff.
• Encourage and support staff through change processes.
• Pay close and accurate detail to own personal work.
• Support the preparation and issuing of office documentation (correspondence, reports etc) to the highest possible standard
• Co-operate and work in harmony with other teams and disciplines.
• Ensure line management is kept informed of all issues
• Ensure that archives and records are accurate and readily available.

Education and Training

• To maintain continuous personal development and participate in team-based development, education, training and learning.
• To complete all mandatory training.

Applicants must by the closing date of application have the following:

• Be currently in employment with Tusla – Child and Family Agency, the HSE or withinother statutory health agencies, or a body which provides services on behalf of the HSE under Section 38/39 of the Health Act 2004 or within a body that provides services on behalf of Tusla under Section 56 or Section 59 of the Child and Family Act 2013.

• Minimum 2 years’ administrative experience as relevant to the role above, to include:
  • Demonstrated ability to manage rapidly changing, high-volume calendars with experience of triaging complex diary requests and aligning schedules with core business priorities.
  • Experience in minute taking and reporting writing.

• Proven experience working towards set deadlines in a dynamic and busy office environment and possess sufficient administrative capacity to discharge the functions of the grade/post.

Health

A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

Character

Each candidate for and any person holding the office must be of good character.