The Child and Family Agency was established on 1^st January 2014 and is responsible for a range of statutory functions including provision of child protection, alternative care, specified regulatory services and a range of family support services.  The Agency has commenced a major improvement programme with significant focus on Practice, Culture and Structure.

The Agency currently has responsibility for a budget in excess of €1.02billion and delivers its services through circa 5,000 people in 350 locations across the Country.

The Child and Family Agency has responsibility for the following range of services:

• Child Protection and Welfare
• Family Support
• Alternative Care
• Adoption
• Tusla Education Support Services (TESS)
• Children’s Service Regulation
• Counselling and Therapeutic Supports

Further information is available on www.tusla.ie

Purpose of Role

To provide administrative support to the following departments:

Business & Corporate Services within Tusla

ICT

Tusla has one of the largest ICT networks in the Public Service with almost 5,500 users in over 300 locations.  Tusla ICT provide the innovation and systems required to support sla in delivering its services and achieving its business and strategic objectives. The ICT team are responsible for delivering the following functions: ICT Networks, Server and Cloud management; Application Development and Support; Data and Information Management; Cyber Security; ICT Service Delivery, ICT Systems and Business Support and ICT Programme Management.

Quality and Regulation

Tusla’s Quality and Regulation Directorate is concerned with promoting continuous improvement and effective risk management in services for children and families. It delivers its functions though the following teams:

• Practice Assurance and Performance Systems:
• Performance Reporting and Information:
• Quality Assurance and Monitoring:
• Service Experience, Governance and Risk Systems:
• Risk and Incident Management:
• Children’s Services Regulation:
• Early Years’ Inspectorate:
• Alternative Education Assessment:
• Alternative Care Regulation:
• Child Safeguarding Statement Compliance Unit (CSSCU)
• The Regulatory Practice & Development Team,
• Tusla National Research Office
• Tusla Health and Safety Department

Operations

The Director of Services and Integration has delegated responsibility for the operational management, oversight, and accountability of specified operational services within the agency including 6 Regional & 17 Area child protection and welfare services, Children’s Residential Services, Tusla Education Support Services, Commissioning, Office of the Chief Social Worker, Separated Children Seeking International Protection Service, Adoption and Birth Information & Tracing Service and other national services. Working with senior staff and service leads across the organisation, this position serves as a crucial member of the Office of the National Director of Services and Integration, assisting the National Director in carrying out their authorized responsibilities.

Finance

Finance is a support function to all staff to enable effective management and operation of child & family services. Finance comes under the remit of the National Director for Finance & Corporate Services. The National Finance team are based in Brunel with Regional offices around the country.

The key functions of the Finance department in supporting the Agency’s daily financial operations:

• Purchasing
• Payroll, Taxes and Travel & Subsistence
• Procurement Cards
• Compliance of Section 56/59 service providers
• Cash Allowance payments
• Producing the Agency’s Annual Financial Statements
• Ensuring financial compliance of Tusla and funded Community and Voluntary sector partner agencies
• Budget planning & allocation
• Banking and Treasury
• Providing support to local areas and financial oversight across all financial functions

Human Resources

HR comprises of various dynamic teams all working together to support Corporate, National and Front-line services. The HR Directorate consists of Recruitment, Business Support, Corporate Employee Relations, Health Wellbeing including Employee Assistance Programme, Garda Vetting and Regional HR teams. Across all the HR team are various administration roles supporting the efficient delivery of HR services.

And other Business and Corporate Functions as below:

Data Protection, Legal, Estates, Project Management Office, Workforce Learning and Development, Communications etc.

Main Duties and Responsibilities

Principal duties

Professional

• Ensure the efficient day-to-day administration of area of responsibility.
• Maintain own knowledge of relevant procedures, practices and legislation to perform

the role effectively and to ensure standards are met by own team.

• Ensure the management and maintenance of all records in an orderly and secure

• manner.
• Use appropriate technology to ensure work is completed to a high standard and

engage in ICT developments as they apply to service administration.

• Maintain confidentiality.
• To plan and organise work of the department/section
• Meet the deadlines for time and attendance entry, specifically the weekly entry

deadlines in a timely and effective manner

• To keep informed of relevant legislation, regulations, guidelines
• To enhance internal and external service delivery by good communications
• Provide cross cover for other Time and Attendance Super-users in the region
• Work as part of a team and to ensure that all members are treated with dignity and

respect.

Human Resources

• Encourage and support staff through change processes
• Pay close and accurate detail to own personal work
• Support the preparation and issuing of office documentation (correspondence, reports etc.) to the highest possible standard.
• Co-operate and work in harmony with other teams and disciplines.
• Ensure line management is kept informed of all issues.

Education and Training

• To maintain continuous personal development and participate in team based development, education, training and learning
• To complete all mandatory training
• Where appropriate, arrange for the induction and training for assigned staff, as required to maximise skill resources, (to include workplace experience placements where applicable)
• Where appropriate, provide supervision and assist in the development of knowledge, skills of relevant staff under your supervision
• To participate in performance evaluation / review, identifying areas for improvement and appropriate plans / measures to achieve them
• To ensure policies and procedures exist for all areas

Health & Safety

• Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards.

• Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the service for example National Standards for Child Protection and Care and comply with associated Tusla – Child and Family Agency protocols for implementing and maintaining these standards as appropriate to the role.
• To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.

The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. 

Applicants must by the closing date of application have the following:

Have graduated with at least a second class honour / merit in a degree (Level 7 or higher) on the National Framework of Qualifications in 2025.

OR

Expect to graduate or to have received final year results with at least a second class honour/ merit in a degree (Level 7 or higher) on the National Framework of Qualifications by December 2025.

Health

A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

Character

Each candidate for and any person holding the office must be of good character.